Rack ‘Em Up with PoolDawg’s Privacy Policy!

Untitled Document

Effective Date: 5/29/2024

This ain't your massé swerve shot of legalese, folks! Just strait follow with no spin for this Privacy Policy describing how PoolDawg.com pockets the information you share when you visit our website (https://www.pooldawg.com/) or snag some sweet billiard gear from us.

What We Collect for Ball-in-Hand Data Use

We collect some info to make your billiards shopping experience legendary, like:

  • Your Contact Info: Name, address, email, and phone number (we’ll only call to resolve issues).
  • Your Account: Username and password (encrypted stronger than Fort Knox), so you don't have to re-rack your info every visit.
  • Payment Details: Credit card info (most of it is encrypted so we wouldn’t be able to do new transactions).
  • Order History: What pool gear you've snagged (so we can recommend the perfect next shot).
  • Optional Goodies: Birthday, billiard interests (like your favorite cue or game), skill level, and preferences (like email alerts for epic sales).

Automatic Rack Inspection

When you browse the Pooldawg site, we gather some info about your device, like:

  • Device Details: Web browser, IP address, and some cookies (used to remember your preferences).
  • Browsing Action: The billiard products you check out, websites that sent you our way, and how you navigate the site to find what you’re looking for (so we can improve your shopping experience).

Mmmmnnn, Cookies!

We use cookies (the data kind, not the delicious ones you dunk in milk) to track activity and remember your preferences. You can adjust your browser settings to control these cookies, but be warned, some features might not work as smoothly without them (like remembering your shopping cart).

What We Do with Your Info

We use the info we collect to:

  • Ship Your Gear Faster Than a Break Shot: We know you can’t wait to start shooting with your new gear. We get those orders out the door ASAP to get you racking up wins in no time!
  • Keep You in the Loop: Order confirmations, shipping updates, and exclusive PoolDawg deals (with your permission, of course).
  • Personalize Your Game: Recommend billiard products that match your skills and interests.
  • Sharpen Our Skills: We use the info to improve the Pooldawg so we can continue to be the BEST place to shop for pool cues and accessories.
  • Send You SMS Specials (with Permission): Get alerts about new billiard equipment and instructional content to elevate your game.
  • Show You Killer Retargeting Ads: Ever browsed a cue and then saw it following you around the web? That's us, reminding you to grab that gear that will up your game! You know you want it... time to step in and take the shot!

Sharing the Pool Table (But Not Your Info)

We might share your info with trusted partners who help us accept and fulfill orders smoothly and easily, like payment processors, shippers, data analysts, and marketing teams. But don't sweat it, these partners only get the info they need to do their jobs and can't use it for anything else. We might also disclose your information if the law requires it or to protect ourselves and others from digital shenanigans (highly unlikely, but hey, safety first!).

How Long We Keep Your Info

We'll hang onto your info for as long as it takes to fulfill the purposes in this policy (like for tax compliance and such), unless the law says otherwise.

Calling Your Own Shots

  • Email and SMS Marketing: Want to unsubscribe from our messages? Just follow the unsubscribe instructions at the bottom, reply with “STOP” or let us know directly.
  • Cookies: Your browser settings let you control your cookies. If you want to share, you can and the digital robots LOVE those treats!
  • By consenting to PoolDawg’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of PoolDawg through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include specials, promotions, abandoned cart, and other marketing offers (e.g., cart reminders).
  • These cookies are used to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Mobile Terms of Service

Security Measures

We take extreme steps to safeguard information, but remember, no online storage is 100% secure. We can't guarantee absolute security, but we'll do our best to keep your info safe from the thugs and hustlers.

Your Rights (Depending on Location)

You might have certain rights regarding your information, like accessing and updating it, or requesting its deletion. If you're in the EEA (European Economic Area), you have specific rights under GDPR (General Data Protection Regulation). More and more US states are enacting new data protection regulations and we comply to the best of our ability. To exercise any of these rights, just contact us using the info below.

Kids/Baby Sharks

Pool Dawg, doo-doo, doo-doo, doo-doo, loves kids that shoot pool but we aren’t trying to sell to minors under 13. We don't knowingly collect information from young pool sharks. Sorry that song is stuck in your head now!

Changes to the Privacy Policy

Like “bar rules” we reserve the right to modify the privacy policy but it’s not going to happen mid-game. We’ll make sure that the rules are explained before the game so you know what to expect if the 8-Ball goes in on the break!

Contact Us

If you have any questions or concerns with how we handle your privacy please hit us up with an email to [email protected] or call our office at 866-843-3294.